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Guest Experience - Feedback Survey

Five Senses Spa and Salon takes great pride in providing our guests with superior service at each visit. 

We look forward to hearing about your recent experience and would like to take this opportunity to gather feedback in order to maintain, improve or adjust our processes.

Guest Information
* Today's Date

* Name

* Date of Service

* E-mail

* Mailing Address, City, State, Zip Code

* Phone Number

* How did you hear about Five Senses?

* Denotes a required field.

Scheduling

  1. Service Selection: The receptionist was able to offer information and/or able to answer questions about services that I was interested in.



  2. Service Suggestions: The receptionist suggested additional services that would suit and enhance my experience.


  3. Appointment Setting: The receptionist assisted in finding an appropriate service time that fit within my schedule.


  4. Review: The receptionist reviewed my appointment date and time, scheduled services, cancellation policy, etc.


  5. Confirmation: I received a confirmation call reminding me of my appointment.


Arrival 

  1. Greeting: I was greeted in a prompt, friendly and courteous manner, assisted with check-in and offered a beverage.

  2. Direction:  Staff members provided me with clear direction in completing spa forms, changing room procedures, selection of nail polishes, etc.


  3. Cleanliness: The facility was clean and orderly.


  4. Atmosphere:  The facility was warm and inviting.


  5. Music: The music was appropriate to my service area(s).


Experience

  1. Introduction:  The service provider(s) greeted me by name and introduced themselves.


  2. Communication: The service provider had a clear understanding of my desired outcome.


  3. Consultation:  The service provider was able to lend me suggestions and guidance to achieve the outcome I desired.  We were able to move forward with the appointment based on the communication and consultation advice.


  4. Appropriate Services:  The staff member suggested appropriate/additional services that would best fit my needs during the current and/or future appointments.


  5. Service & Product Knowledge: The service provider was informative regarding different techniques, tips and advice that would help me in maintaining my desired outcome.  I was educated on the different products used during the service in efforts to continue my experience and achieve results at home.


Departure

  1. Escorted:  At the end of my services, I was escorted to the front desk by a staff member.


  2. Review of Services & Products:  The staff member asked if I had any additional questions regarding the services or products that were used.


  3. Rebooking:  The receptionist was able to assist me in booking my next appointment.


  4. Rewards Program:  The receptionist provided the approximate number of reward points accumulated to date and answered any questions regarding the loyalty program.


  5. Professionalism:  The staff was easily identifiable, professionally dressed and carried on appropriate conversations.


Other

  1. Experience Card:  Five Senses offers an Experience Card for complimentary pampering in addition to the scheduled services received Monday - Thursday (based on availability).  I was pleased with the complimentary service.



  2. Aveda: Aveda is environmentally safe, does not test their products on animals and is known for their natural products and aromas.  Overall, I was satisfied with the Aveda products experienced during my visit.


  3. Teamwork:  Our staff does not work on service or product commission.  Our staff is a cohesive team that works together to bring you the best results in services and products.  Our hourly compensation generates behavior that appropriately addresses needs for the individual and eliminates competition.  Therefore, no one is ever offended if you need to see a different service provider.  I felt that the Five Senses staff was a unified team and I did not feel pressured in purchasing something that was not appropriate for my needs.



  4. Tour:  Five Senses has the ability to service all spa, nail and hair needs.  We can accommodate large groups or parties of 12+ individuals.  I was offered a tour of the facility.


  5. Giving Back:  Five Senses is environmentally conscious and prides itself in giving back to the community.  Visit our “About Us” page on our web site to find out more or ask a member of our team.  I am aware that Five Senses gives back to the community.


What was your favorite part of your recent visit to Five Senses?

Additional Comments
 

 

“If you do what you’ve always done,

you’ll get what you’ve always gotten.”

~Anonymous